Privacy Policy

What we collect

When you reach out to us through this website, WhatsApp, or by phone, we may collect your name, phone number, and any details you choose to share about your enquiry. We do not require you to create an account or provide any information beyond what is needed to respond to you.

If you purchase eyewear or have an eye test with us, we keep your prescription, frame measurements and lens specification on record so that repeat orders, spares and replacements can be handled accurately.

How we use it

We use the information you share only to respond to your enquiry, assist with your visit, or follow up on a purchase or service, such as a reminder that your next eye test is due. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third party services

This website embeds a Google Maps frame so you can find the store easily, and links out to WhatsApp and Instagram. When you use those features, the relevant provider may collect data according to their own privacy policies, which are outside our control.

Cookies

This website does not set advertising or tracking cookies of its own. Embedded third party content, such as the Google Maps frame, may set cookies according to that provider's own policy.

Data retention

We retain your contact details and optical records only for as long as needed to serve you and maintain accurate business records. If you would like your information corrected or removed, contact us using the details on our Visit page.

Your choices

You can ask us at any time to stop sending eye test reminders, to correct information we hold about you, or to delete your record entirely. A message or a phone call is enough; we do not require a written request.

Changes to this policy

We may update this policy from time to time to reflect changes in how we operate. The most current version will always be available on this page.